Return and refund Policy

Return 

RETURNS

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Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected]

What our customers say about us!

  • Deepanjali Thapa

    I ordered a peace lily, which was delivered the very next day. The service is quick and the price is very reasonable as compared to the other sites. I prefer this site over others.

  • Neha Sharma

    I bought a lilly plant and the packaging is really appreciable ,coming the plant and pot both are fresh and in good condition very affordable must buy !!

  • Pooja Piplani

    I ordered 2 plants in morning around 10am, and the plants were delivered in evening at 7pm. The service and delivery is really impressive and team is very helpful.

  • Parul Chaudhary

    Fully satisfied to adopt a plant from Leafafa... And one more word to say i loved ur website name LEAFAFA

  • Sonam Dua

    The plant was well packed and delivered healthy. Tips were also shared on how to take care of the plant.

  • GOPI krishan

    1.Seamless delivery
    2.Great attention to the customer
    3.Plants are brilliantly packed and have great significance.

  • Namita Malik

    Awesome experience, quick delivery, and replace ment of plant as per policy. I experienced all this in awe. Excellent people, wish them the best. Thanks 😌😍

  • Soumi Pal Basu

    I ordered a ZZ plant from Leafafa.com. I wanted to try out this online plant shop after having succesful tryst with a few others. And Leafafa didn't disappoint me.